Returns & Refunds
Last updated: August 2026
At Mode District, we want customers to be satisfied with their purchases. If there is a problem with your order, please contact us as soon as possible.
Returns
Where a return is accepted, the item should normally be unused, unworn, unwashed and returned in its original condition with its tags and packaging where applicable.
Incorrect or Damaged Items
If you receive an incorrect, defective or damaged item, please contact Mode District as soon as reasonably possible. We may request your order details and photographs of the item so that we can investigate the issue.
Items That Cannot Be Returned
Certain items may not be eligible for return where permitted by applicable law, including personalised products or items that cannot be returned for hygiene reasons once opened or used.
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds will normally be returned using the original payment method where possible.
The time taken for the refund to appear in your account may depend on your bank or payment provider.
Delivery Charges
Original delivery charges and return-delivery costs may not always be refundable unless required by applicable law or the return results from an error by Mode District.
Exchanges
Exchanges are subject to product and size availability. If the requested replacement is unavailable, another resolution may be offered.
Your Legal Rights
Nothing in this policy is intended to limit any rights you may have under applicable consumer-protection law.
Contact Us
To request assistance with a return, exchange or refund, contact Mode District and include your order number and details of the issue.
Mode District
Website: www.modedistrictofficial.com